Genral Terms and Conditions of Use

www.cjsbakery.org.uk is operated by ChefJames’s Café CIC.  Any references to “We”, “Us”, ” CJ’s Bakery “, “CJ’s” or similar terms is a reference to ChefJames’s Café CIC.

1 – Initial introduction

1.1 By making a purchase with us, you are agreeing to the following terms and conditions.

1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with CJ’s Bakery.

1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.

2 – The contract of sale and our order process

2.1 The purchasing function on our website opens for orders each week on Saturday morning and closes on Tuesday evening.

2.2  We will send you an email to confirm your order once we have received payment from you.

2.3 On occasion, an item may be mispriced. If you purchase a mis-priced item, we reserve the right to cancel the order and relist the product at the correct price.

2.4 We reserve the right to cancel any order at any time prior to delivery or collection, for any reason.

2.5 The contract made between us is governed by UK law, using only the English language.

3 – Our products

3.1  Our products are described and can be viewed on our website.  When you receive your product it may look different to the photograph.

3.2 We do not sell on eBay or on any other website. We are only responsible for products bought through our official website.

4 – Delivery and collection

4.1 Delivery charges calculated on our website are for certain London postcodes only.  CJ’s does not offer delivery to any other destination.

4.2 All products are available for collection from CJ’s Bakery.  If orders are not collected we are unable to refund the amount paid.

5- Prices and payment

5.1 CJ’s Bakery is not registered for VAT therefore no VAT is charged on any of our products.

5.2 All food wholesalers generally have price increases throughout the years, due to increases in costs and inflation. While we try to absorb as much of these costs ourselves, some price increases are unavoidable.

5.3  We accept online payments via our secure payment site using a credit or debit card.

6- Returns

6.1 Due to the nature of our products, we do not accept returns for our products. If you are unhappy with any of our products or they are not what you ordered, then please contact us to discuss this directly by emailing sianchadwick@cjsbakery.org.uk

6.2 Please report items that are damaged or missing within two (2) days of delivery or collection.

6.3 If you have any questions or concerns, please contact us.

7- Copyright

7.1 All text and images on this website remains either the copyright of CJ’s Bakery. Usage of any of this material is prohibited, unless authorised by the copyright holder. CJ’s Bakery is authorised to use all images that are used on this website.

7.2 If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.

8- Risk and title change

8.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered or collected.

9- Cancellation Policy

9.1 If you wish to cancel your order, please do so as soon as possible after placing it by emailing orders@cjsbakery.org.uk directly.

9.2  As all our products are baked to order, we are unable to accept a cancellation on the day of delivery/collection.

10- Allergens

10.1 We provide allergen information for all of our food. Due to the risk of cross- contamination, we are not able to guarantee that any of our food is free from allergens.  We bake in a kitchen that contains gluten, seeds, nuts and sesame.

11– Privacy

11.1 We only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server, using Stripe, the online payment provider. Stripe is recognised as a secure and reliable payment provider.

11.2 We do not sell or lease any of your personal information. All information left with CJ’s Bakery is entirely confidential.